Rates can be paid in a variety of ways including:
Due dates for rates instalments 2012/13
|Friday 24 August 2012|
|Friday 23 November 2012|
|Friday 22 February 2013|
|Friday 24 May 2013|
Late payment penalties
Any part of the instalment that has not been paid by the due date will incur a 10% penalty. A further 10% penalty will be added on 1 October to any rates arrears as at 1 July that were unpaid on 30 September.
Discount for prompt payment
The Council sets a discount on an annual basis for ratepayers who pay the total rates levied on the rates assessment by the due date for the first instalment. The discount rate for 2012/13 is 2.5%
Civic Offices (Commerce St, Whakatane)
Pay by cash, cheque or EFTPOS and a receipt will be issued. You can also leave your payment in a drop-box. A receipt will not be posted out to you unless the full instalment notice is left and you specifically request a receipt.
Council Service Centre (Pine Drive, Murupara)
Pay by cash, cheque or EFTPOS and a receipt will be issued. You can also leave your payment in a drop box. A receipt will not be posted out to you unless the full instalment notice is left and you specifically request a receipt.
NZ Post Shops
Payments can be made using cash, cheque or EFTPOS at any Post Shop or Books and More outlets.
With this option you are granting limited authority to the Council to debit your bank account on specific dates.
Direct debit, payment options include:
- Monthly payments – Monthly deductions are made on the last working day of the month, with the balance paid on the due dates to clear each instalment in August, November, February, and May.
- Quarterly payments – Deductions are made on the instalment’s due date
- Annual payments - Deductions are taken when the first instalment is due for the year. With this option ratepayers are eligible for a rates discount.
If the due date falls on a non-business day, the payment will be made on the next business day.
How to set up direct debit
Print out, complete and sign a direct debit form and send it to us at:
Private Bag 1002
We require the form first, so that your details are entered into our system. We then forward your direct debit form to your bank.
Rates direct debit form - (PDF, 81KB)
Water rates direct debit form - (PDF, 81KB)
Or you can email us and we will post you a form.
When you join the direct debit system you’ll receive a letter confirming your bank account details, commencement date and frequency of your payments.
Your rates instalment notice will inform you of the amounts and due dates of your upcoming rates payments.
On payment days, the money you owe will be automatically paid out of your nominated bank account. All transactions will show up on your regular bank statements.
We will amend the amounts debited from your account each year – once you’ve set up the payment you don’t need to do a thing. We’ll notify you of all rates changes in advance via your rates invoice.
Changing your direct debit
Once you are set up on direct debit you can make changes by contacting us. The most common reasons for altering direct debits are:
- Change of bank account - even if just the suffix details are changing a new direct debit form needs to be completed, signed and sent to us, no later than seven working days before the next payment is due
- Cancelling a direct debit - contact us no later than seven working days before the next payment is due
- Changing from monthly to quarterly payments or vice versa - contact us and we can set up a new direct debit.
Paying by Automatic Payment, Phone Banking and Internet Banking
You can pay your rates by automatic payment, phone banking or internet banking. It is your responsibility to ensure the full amount of the instalment is paid by the due date.
At the end of the rating year (30 June) it is advised that you recalculate your payment so you are paying the correct amount to clear your rates by due dates.
You can keep track of what you owe by checking your rates instalment invoice each quarter when they are posted. Alternatively you can call customer services during working hours on 07 3060500 to request your balance.
To set up an automatic payment
Rates automatic payment form - (PDF, 30KB)
Water rates automatic payment form - (PDF, 30KB)
Complete the automatic payment form above then send the completed and signed form to:
Whakatane District Council
Private Bag 1002
Whakatane District Council banking details:
|Name of Account
||Whakatane District Council|
|Bank Account Number
The information you need to enter, which will appear on our bank statement is:
|Rates or Water
||Your Valuation Number
||Your Surname and Intials|
Please indicate if you are paying for rates or water rates. This information is required to ensure that the payment is credited to the correct rates account.
The important number that has to be attached to the payment is the reference number for the property - the valuation number. This can be found on the top right hand corner of your rates instalment notice.
The reference number belongs to the property, so if you sell it and purchase a new property the reference number needs to be changed for the new property before you next pay rates.
Find out more
To find out more call our Rates team on 07 306 0500.