Whakatāne District Council's main office will be closed from midday Thursday, 24 December and will re-open Tuesday, 5 January 2021. Most Council services will either have reduced opening hours or be closed entirely during this period.

Normal hours will resume Tuesday, 5 January 2021. Read our tips to help you have a safe and enjoyable summer in the Whakatāne District.

A full list of services' opening hours over the end-of-year holiday period is available below.

Refuse

Refuse collection

No kerbside refuse collection will take place on Friday, 25 December. Those areas which normally have kerbside collections on Fridays will instead have rubbish collected on Saturday, 26 December.

No kerbside refuse collection will take place on Friday, 1 January. Those areas which normally have kerbside collections on Friday will instead have rubbish collected on Saturday, 2 January.

Recycling Park and Transfer Station services and opening hours »

District Council offices

• Whakatāne District Council office: Closed from midday Thursday, 24 December through to Tuesday, 5 January
• Murupara Library and Service Centre: Closed midday Thursday, 24 December through to Tuesday, 5 January

Aquatic Centres

Find out more about our aquatic centres »

Lifelong Learning - Libraries, Art and Heritage Galleries

Find out more about our libraries »

Whakatāne Museum and Research Centre - Te Whare Taonga ō Taketake

• Closed from midday 24 December, reopens on 5 January 2021

Otuawhaki - Visitor Information Centre (i-SITE)

• Wednesday, 23 December: 9 am - 5 pm
• Thursday, 24 December: 9 am - 2 pm
• Friday, 25 December: Closed
• Saturday, 26 December: Closed
• Sunday, 27 December: 9 am - 4 pm
• Monday, 28 December and Thursday, 31 December: 9 am - 5 pm
• Friday, 1 January 2021: 10 am - 3 pm
• Saturday, 2 January and Sunday, 3 January: 9 am - 4 pm
• Monday, 4 January onward: Normal hours

Other Council services

The Council will be closed entirely from midday 24 December through to Tuesday, 5 January, and it will be operating at reduced staff levels at other times. Certain applications submitted during the end-of-year holiday period may therefore take longer to process.

Building and Resource Consents

Consents submitted during the holiday period will still be processed within 20 working days. However, 20 December - 10 January are not considered working days under legislation, and Council will be operating at reduced staff levels during this period. Contact us if you require clarification on the consents timetable.

LIM applications

LIM applications submitted during the holiday period will be processed within the normal number of working days. However, 25 December - 15 January are not considered working days for LIM applications.

Property files

Property files will not be available from midday Thursday, 24 December until Tuesday, 5 January 2021. Normal service will resume on that date.

Alcohol licensing

20 December - 15 January are not considered working days for alcohol licensing applications. Please note special licence applications need to be in at least 20 working days prior to the event. 

Water applications

No new relocation or disconnection water applications will be accepted from 8 December until 15 January 2021.

Read our tips to help you have a safe and enjoyable summer in the Whakatāne District.

Check out what's on these School Holidays »