Whakatāne District Council is now using Antenno, a free app that helps residents stay informed and report local issues directly to the Council from their mobile device.
Used by councils across Aotearoa New Zealand, Antenno allows people to report issues such as potholes, broken streetlights and missed rubbish collections. It also provides location‑based Council updates, including road closures, water outages, weather alerts and other important information.
People and Partnerships General Manager Emlyn Hatch says Antenno will enhance how Council communicates with its communities.
“We’re pleased to be offering Antenno as an additional channel for staying informed and reporting issues,” Mr Hatch says. “It’s widely used by many councils, and supports more timely and relevant communication.”
"Antenno makes it easier for people to get the information that matters to them and provide feedback on local issues as they arise. It’s about improving connection and strengthening communication between the Council and residents.”
Mr Hatch says Antenno complements existing council communication channels rather than replacing them.
“With most people carrying a mobile phone, this reflects the way people expect to receive and share information - quickly and directly,” Mr Hatch says. “For example, if someone is out walking and notices a broken or uneven footpath, they can take a photo and report it to the Council on the spot.”
Antenno is available to download for free from the App Store and Google Play. Once installed, users can select the locations they want to follow to receive relevant updates.
The app does not track user location and does not require personal details to receive notifications. Users have full control over the areas they follow and the updates they receive. Contact details are optional and only needed if a user wants updates on a report they submit.
Antenno reports are monitored during business hours. For urgent issues, residents should contact the Council’s Customer Services team (24/7) on 07 306 0500.
More information, please see the Antenno page.
