Our main offices will be closed Easter Weekend. Refuse collection will not take place on Good Friday, 29 March. Areas, where refuse is collected on Fridays, will instead have collections on Saturday, 30 March. This affects the Te Teko, Edgecumbe, Poroporo and White Pine Bush areas. Refuse will be collected on all other days as normal.
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Water Usage

We manage and maintain the water network that supplies water to homes and businesses in most parts of the Whakatāne District.

Whakatāne District residents use about 5.79 million cubic metres of water each year. We manage nine water treatment plants and maintain, upgrade and renew the water network. The network spans:

  • 544 km of pipes
  • 17 pump stations
  • 42 reservoirs
  • 12,615 water connections

Water Restrictions

We do not enforce all-year-round water restrictions on sprinklers and garden hoses throughout the district, but we always encourage prudent use and water conservation.

     Drinking Water Precautions (Plumbosolvency)

    Plumbosolvent waters can dissolve very small amounts of metals if they come into contact with them. This can result in small amounts of heavy metals entering the water. In New Zealand, the heavy metals found in drinking water are lead, nickel, cadmium, copper and antimony.

    ...flush a cup of water from your drinking water taps each morning.

    All waters are plumbosolvent to some extent, but soft, slightly acidic waters dissolve metals such as lead from plumbing fittings. Flushing your taps helps to remove these metals. 

    The Ministry of Health recommends you flush a cup of water from your drinking water taps each morning. Although the health risk is small, all households should follow this simple precaution.

    Water Conservation Tips

    When it comes to conserving water, every drop counts and water is precious - a dripping tap can waste up to 90 litres of water a day.

    Here are some easy things you can do to help conserve our water:

    • Turn taps off while you shave and/or brush your teeth
    • Cut your showers short, reduce the amount of time in the shower or use a shower timer to monitor
    • "If it's yellow, let it mellow", this tip might not be for everyone, but the toilet is one of the most water-intensive fixtures in the house. Do you need to flush every time?
    • Turn your taps off properly and repair dripping taps
    • Fix your leaks, when a leak is noticeable make arrangements to fix as soon as possible
    • Run your dishwasher only when it's full
    • Store drinking water in the fridge instead of running the tap cold
    • Wash your car on the grass and use a bucket rather than a hose
    • Install a rainwater tank connected to your spouting for all your garden needs

    Plugging Leaks

    We're serious about saving water and we actively look for leaks within the network, we respond to about 1000 calls annually to fix leaks and other water problems.

    Leaks are everybody's responsibility. If you see water leaking from a hydrant, a 'toby' (your main water shut off valve), or anywhere else, please contact our customer services team on 07 306 0500 or fill out a Fix-it Request Form online.

    If a leak is in a public roadway or berm then generally fixing it is our responsibility. If you are in a shared situation and a leak is discovered, then it is up to you to resolve. Multiple property owners will need to come to their own agreement or arrangement for repairs and payment of costs for private pipework.

    Watering Your Garden

    Whakatāne's highest water use happens in summer when more water is used outside, particularly on gardens. We encourage watering gardens during cooler times of the day.

    The following tips will help make water go farther:

    • Check soil moisture. If your soil is moist 10 centimetres below the surface, you don't need to water.
    • Water in cool, settled weather. Water your garden on calmer days, in the cool of early morning, or the evening.
    • Aim low and slow. Water close to the ground at a rate the soil can absorb.
    • Hand water by hose or watering can as established plants need minimum watering of once or twice a week in dry weather.
    • Use mulch. Mulch protects your soil from the drying effects of wind and sun, and it can cut evaporation by 70 percent.